Fluent Way - Professional English Language Courses in Miami, USA

Overview

Fluent Way ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you:

Visit our website (fluent-way.com)
Enroll in our English language programs
Use our educational services and facilities
Communicate with us through various channels
Participate in our events and activities

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Important Notice

This policy complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Florida privacy regulations. We are committed to transparency and giving you control over your personal information.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Contact Information

Full name (first and last name)
Email address
Mailing address
Phone number
Emergency contact information

Educational Information

English proficiency level and assessment results
Learning goals and preferences
Previous education and language learning experience
Academic records and certificates
Course enrollment and attendance records
Assignment submissions and grades

Professional Information

Job title and employer information
Industry and career goals
Professional development needs
LinkedIn profile (if provided)

Financial Information

Payment method and billing information
Transaction history and payment records
Scholarship or financial aid applications

Information We Collect Automatically

Website Usage Information

IP address and geographic location
Browser type and version
Pages visited and time spent on site
Referring website information
Device information (mobile, tablet, desktop)
Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

Educational institutions or employers (for sponsored students)
Immigration attorneys or consultants (for immigration-related courses)
Social media platforms (if you choose to connect your accounts)
Marketing partners and referral sources
Background check services (when required for certain programs)

How We Use Your Information

We use your personal information for the following purposes:

Educational Services

Providing English language instruction and educational services
Assessing your English proficiency and learning needs
Creating personalized learning plans and curricula
Tracking academic progress and providing feedback
Issuing certificates and credentials upon completion
Providing academic and career counseling

Administrative Purposes

Processing enrollment applications and payments
Managing class schedules and room assignments
Communicating about courses, schedules, and policies
Maintaining attendance and academic records
Handling customer service inquiries and support
Complying with legal and regulatory requirements

Communication and Marketing

Sending educational updates and program information
Providing course recommendations and academic advice
Inviting you to events, workshops, and networking opportunities
Sharing success stories and testimonials (with consent)
Conducting surveys and gathering feedback
Marketing relevant programs and services

Website and Technology

Improving website functionality and user experience
Providing technical support for online platforms
Analyzing website usage and performance
Preventing fraud and ensuring security
Customizing content and recommendations

Legal Basis for Processing (GDPR)

We process your personal information based on: (1) Contractual necessity to provide educational services, (2) Legitimate interests in operating our business and improving services, (3) Legal obligations to maintain educational records, and (4) Your consent for marketing communications and testimonials.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

SSL/TLS encryption for all data transmission
Encrypted storage for sensitive information
Regular security updates and patches
Firewalls and intrusion detection systems
Secure backup and disaster recovery procedures
Regular penetration testing and vulnerability assessments

Administrative Safeguards

Access controls and user authentication
Employee training on data protection
Confidentiality agreements for all staff
Regular security policy reviews and updates
Incident response and breach notification procedures

Physical Safeguards

Secure facilities with controlled access
Locked storage for physical documents
Security cameras and monitoring systems
Secure disposal of confidential information

Important Security Notice

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, these may include:

Access and Portability

Right to Access: Request a copy of the personal information we hold about you
Right to Portability: Receive your data in a structured, machine-readable format
Right to Information: Understand how we collect, use, and share your information

Correction and Deletion

Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (subject to legal requirements)
Right to Restriction: Limit how we process your information

Control and Consent

Right to Object: Opt out of marketing communications and certain processing
Right to Withdraw Consent: Revoke consent for optional processing activities
Right to Opt-Out: Decline sale or sharing of personal information (California residents)

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law (typically 30 days).

Identity Verification

To protect your privacy, we may need to verify your identity before fulfilling your request. We may ask for additional information to confirm you are the person about whom we have collected personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and gather information about website usage:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes:

We will post the updated policy on our website
We will update the "Last Updated" date at the top of this policy
For significant changes, we will notify you via email or website notice
We will obtain consent for changes that materially affect how we use your information

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer

Fluent Way

1395 Brickell Ave
Miami, FL 33131, USA

Email: privacy@fluent-way.com

General Email: admin@fluent-way.com

Response Timeframes

General Inquiries: 2-3 business days
Data Access Requests: 30 days
Data Deletion Requests: 30 days
Privacy Complaints: 5 business days

Regulatory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with relevant data protection authorities in your jurisdiction.