1395 Brickell Ave, Miami, FL 33131, USA
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Cookies Policy

Learn how we use cookies and similar technologies to improve your experience on our website.

Cookies Policy

Last Updated: August 17, 2025

This Cookies Policy explains how Fluent Way uses cookies and similar technologies when you visit our website or use our online services.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How Cookies Work
  • Storage: Cookies are stored locally on your device by your web browser
  • Retrieval: When you revisit our website, your browser sends the cookie information back to us
  • Information: Cookies can contain various types of information such as site preferences, login status, or browsing behavior
  • Expiration: Cookies can be temporary (session cookies) or persistent (stored for a set period)
Similar Technologies

In addition to cookies, we may also use similar technologies such as:

  • Web Beacons: Small transparent images used to track website usage
  • Pixel Tags: Code snippets that collect information about your visit
  • Local Storage: Browser storage for enhanced functionality
  • Session Storage: Temporary storage during your browsing session

2. Types of Cookies We Use

We use different types of cookies for various purposes on our website:

Cookie Categories by Purpose
  • Strictly Necessary: Essential for website operation
  • Performance: Collect anonymous usage statistics
  • Functionality: Enable enhanced features and personalization
  • Targeting: Track users across websites for advertising purposes

3. Essential Cookies

These cookies are absolutely necessary for our website to function properly. They enable basic features and security functionality.

What Essential Cookies Do
  • Authentication: Keep you logged in to your account
  • Security: Protect against fraud and security threats
  • Form Data: Remember information you've entered in forms
  • Site Navigation: Enable proper website functionality
  • Load Balancing: Distribute traffic across servers
Examples of Essential Cookies
Cookie Name Purpose Duration
session_id Maintains your session while browsing Session
csrf_token Protects against cross-site request forgery Session
cookie_consent Remembers your cookie preferences 1 year
user_auth Keeps you logged in to your account 2 weeks
Important: Essential cookies cannot be disabled as they are necessary for the website to function. Blocking them may prevent you from using our services.

4. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about usage patterns.

What Performance Cookies Do
  • Usage Analytics: Track which pages are visited most often
  • User Journey: Understand how users navigate through our site
  • Error Tracking: Identify technical issues and errors
  • Performance Monitoring: Measure page load times and responsiveness
  • Feature Usage: See which features are most popular
Analytics Services We Use
  • Google Analytics: Website traffic and user behavior analysis
  • Hotjar: User session recordings and heatmaps (when enabled)
  • Internal Analytics: Our own tracking for course progress and engagement
Information Collected
  • Pages viewed and time spent on pages
  • Click patterns and navigation paths
  • Device and browser information
  • General location (country/city level)
  • Referral sources (how you found our website)
All performance data is collected anonymously and cannot be used to identify individual users.

5. Functionality Cookies

These cookies enable enhanced functionality and personalization, allowing us to remember your preferences and provide a more customized experience.

What Functionality Cookies Do
  • Language Preferences: Remember your preferred language
  • Display Settings: Save your font size and display preferences
  • Form Assistance: Remember information you've previously entered
  • Course Progress: Track your learning progress and bookmarks
  • Customization: Maintain your personalized dashboard settings
Enhanced Features
  • Personalized course recommendations
  • Saved lesson preferences and bookmarks
  • Customized learning dashboard
  • Preferred communication settings
  • Accessibility options and adjustments
Third-Party Functionality Services
  • YouTube: For embedded educational videos
  • Vimeo: For course content and tutorials
  • Google Maps: For location services and directions

6. Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our marketing campaigns.

What Marketing Cookies Do
  • Targeted Advertising: Show you relevant ads based on your interests
  • Retargeting: Display our ads on other websites you visit
  • Campaign Tracking: Measure the effectiveness of our marketing efforts
  • Conversion Tracking: Track actions taken after viewing our ads
  • Frequency Control: Limit how often you see the same ad
Advertising Partners
  • Google Ads: Search and display advertising
  • Facebook Pixel: Social media advertising and retargeting
  • LinkedIn Insights: Professional network advertising
Consent Required
Marketing cookies are only set with your explicit consent. You can withdraw this consent at any time through our cookie preference center.
Opt-Out Options
  • Use our cookie preference center to disable marketing cookies
  • Adjust your browser settings to block tracking cookies
  • Use opt-out tools provided by advertising networks
  • Enable "Do Not Track" in your browser settings

7. Third-Party Cookies

Some cookies are set by third-party services that appear on our website. We do not control these cookies, and they are subject to the privacy policies of the respective third parties.

Third-Party Services We Use
Google Services
  • Google Analytics - Website analytics
  • Google Ads - Advertising and remarketing
  • YouTube - Video content embedding
  • Google Maps - Location and directions
Social Media Platforms
  • Facebook Pixel - Social media advertising
  • LinkedIn Insights - Professional network analytics
Other Services
  • Hotjar - User experience analytics
  • Stripe - Payment processing
  • Zendesk - Customer support chat
Third-Party Cookie Policies

For information about how these third parties use cookies, please refer to their respective privacy policies:

10. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our practices.

When We Update
  • When we implement new technologies that use cookies
  • When legal requirements change
  • When we add or remove third-party services
  • To improve clarity and transparency
How We Notify You
  • Updated policy posted on our website
  • Email notification for material changes
  • Cookie banner notification on next visit
  • Updated "Last Modified" date at the top of this policy

11. Contact Us

If you have questions about our use of cookies or this Cookies Policy, please contact us:

Fluent Way Data Protection Team

Address: 1395 Brickell Ave, Miami, FL 33131, United States

Email: Use our contact form for cookie-related inquiries

Subject Line: "Cookies Policy Question"

Response Time: We will respond within 5 business days